Frequently Asked Questions

Product and Payment

Click here for a demo, call us at 855-684-2777 or email us at to get started.

All iPhones on the current iOS version and the most recent previous version and Android phones on version 5.0 and later.

Your loan officers will receive a welcome email with an installation link and personalized instructions for each loan officer. After that, your loan officers can share their personalized version of the app via text or email.

No. An activation code is not needed. Simply distribute your app using the installation link and we’ll take care of the rest.

No. We place no limits on the number of people who can install your app.

Yes. To showcase your brand, your logo, brand colors, fonts, and messaging will be seamlessly integrated into the mobile app and online portal as you work with our implementation team. A completely branded app is released for your company in the App Store and Google Play. Your app will fully reflect your corporate brand and logo. Your mobile app name, icon, description and the colors for your badge, buttons, charts, fonts and icon will all reflect your corporate brand. Your online mortgage loan application web page will also be fully branded. Emails are even customized to your company. So, even your loan originators will feel as though it’s your own internally built solution.

SimpleNexus is a homeownership platform that includes a true mobile app, as well as an online portal and mortgage loan application. Loan originators get versions of the mobile app and online portal that are specific to them. Both the Android and iOS versions of your mobile app are native apps that get installed on iPhones and Android phones.

Yes. Your loan officers can personalize the mobile app and online portal with specific contact details, photo, bio, social and website links, NMLS number, and state license info. When teaming with real estate agents, your loan officers can create a customized version of the mobile app and share it with the real estate agent, who can add their own personalization and provide it to borrowers via text or email.

Yes. If allowed in your corporate settings, loan officers simply login to their dashboard and update their settings. Shortly after, your app will reflect the changes. If you do not grant permission for these changes in your corporate settings, your corporate administrator can complete changes for your loan officers.

Yes. We provide notifications and analytics to give you up-to-date information on who is using your app and when they are using it. In addition, we offer a variety of reports to enable your company, region or branch admins to monitor and manage the SimpleNexus platform. The reports provide you with important insights into how the tools are being utilized, the details of your loans and loan pipeline.

Your loan officers will receive a notification for every newly started loan application.

Yes. Your borrower can finish an incomplete application at any time. And, if you also offer an online web application through the SimpleNexus platform, your borrowers can finish their loan application from the point where they last left off either online or on the mobile app. Please note: when you select your customization options, you can set required fields that cannot be skipped by the borrower.

SimpleNexus integrates with the top mortgage LOS options. Loan application data gathered via SimpleNexus and through our technology integrations is imported real-time into predetermined locations within your LOS. When loan milestones are met, push notifications customized to your business workflow provide immediate transparency into loan progress. Loan originators and processors ensure faster loan processing by quickly addressing loan issues by deploying in-app messages to borrowers that communicate critical requests and required tasks. Loan officers can view all of their loans in your LOS via their mobile app, regardless of the loan source.

Yes. At SimpleNexus, we believe in the power of partnerships. Our integrations enhance the functionality of our core platform, including LOS, verification, pricing, appraisal, insurance, home search, remote online notary, eVault/eNote, doc engine, CRM, credit, and more.

SimpleNexus has built strong security measures throughout our entire homeownership platform. From providing a way to securely scan loan documents, to data encryption, to assuring the security of data in the cloud, SimpleNexus has you covered.

Yes. Given the significant customization and integration options we make available to our clients, a purchase contract is required.

ACH withdrawal is preferred. ACH payments or checks are also accepted. Credit cards are accepted, however a convenience fee is assessed.

Compliance and Calculations

No. Your borrowers and partners will see MI costs on the calculation result screen, but they don’t need to worry about current rates or how the calculation is done. Calculations are done in the background and SimpleNexus keeps up with the latest MI rates and guarantee fees for FHA, USDA, Affordability, Rural, Jumbo, and VA loans, so clients and real estate agents never have to worry.

Yes. TILA compliance requires APR to be shown on the results page for every calculation. To enable it, just add your APR-related fees in your account. Once enabled, APR will be displayed for every calculation. This includes upfront and monthly MI fees as long as they apply.

Absolutely. This is completely configurable and can be updated at any time.

Yes. This is configurable in your account settings.

Yes. You can alter your calculator settings from your Account Settings dashboard.

Technical Support

If you need support, please contact us for assistance:
Phone (855) 684-2777 (M-F, 7am to 7pm, Mountain Time)